We don’t believe that you should rest on your laurels, so we regularly review the feedback from our clients, identify areas for improvement and recognise where we’re excelling.
In our most recent survey*, clients scored us:
for understanding their business
for time to supply information
for the speed to which we respond to emails and calls,
work turnaround time and the clarity of our advice
And here are just some of the things our clients have to say about us:
– Gary Payne, Director
“Smailes Goldie clearly demonstrate honesty and integrity in everything they do for us. Clear advice, prompt, accurate and effective work, and they take the time to understand our business.”
– Victoria Voase, Director
“Smailes Goldie offer us excellent advice, provide an efficient professional service with a personal touch.”
– Richard Denley, Managing Director
“I see The Smailes Goldie team as an integral part of our business. As we have grown and continue to grow we rely on the advice and support offered. All of their team are approachable and I would recommend Smailes Goldie without reservation to any organisation who are looking for sound financial advice.”
– Richard North, Director
“We moved to Smailes Goldie from a ‘Big Four’ firm a couple of years ago and have been very pleased with the improved service we now receive. Whereas previously we began to feel like we were just ‘another client’ because we were relatively small to them, now the whole family get more regular contact with the partner and manager who look after us at Smailes Goldie and they give us more helpful advice for an overall cost which is below what we used to pay.”
– Jimmy Hordon, Director
“Smailes Goldie gave us the help we needed to start the business in the first place. Since then, we’ve benefited from their expert advice and what is effectively our finance department, in a way that delivers the value for money we’re looking for.”
– John Reynolds, Owner
“As a small business that is looking to grow we need clear uncomplicated communication and advice that underpins our ethics and values. Steve Bramall and Rachel May have achieved this by listening intently and passing advice swiftly.”
– Marie Kell, Partner
“I have worked with Smailes Goldie on various matters and have always found them to be very proactive, extremely thorough and very up-to-date with the latest tax developments.”
– Rick Buckle, Farmer
“Smailes Goldie have been looking after our affairs for many years now and they clearly understand the farming sector. We are a family business, currently with two generations involved, so as well as looking after our day-to-day accounts, they have helped us plan ahead for the future, looking at succession planning, investments, pensions and wills, making sure we are as tax efficient as possible. I have full confidence in the team at Smailes Goldie and would recommend their expertise in the agricultural sector.”
– John Moore Security
“As a local entrepreneur I have used the services of Smailes Goldie from when I started my business in 1987 to when I sold it in 2016 and beyond. Throughout that time Martin Overfield and his team have supported me through the start up phase; acquisitions for business growth and eventually bringing the business sale through to a successful conclusion. Martin has continually kept my families wealth in full focus and continues to ensure that all of the families personal affairs are dealt with in the most tax efficient manner.”
Martin Phypers, Business Development Manager
“For many years Smailes Goldie have very successfully assisted the company in acquiring retail pharmacies throughout the UK. Smailes Goldie fully understand the market place in which they operate and the financial due diligence exercise they provide is comprehensive in every respect. The invaluable advice supplied by Ian Lamb and his team allows the client to make informed decisions in total confidence. The level of service is excellent at all times.”
– Managing Director
“All the staff we work with there are helpful and professional. They advise us on dividend payments, look after the monthly salary run (and year-end P60’s) and create our year-end accounts, R&D tax rebate & Patent Box claim. When we purchased Sage (50) we did so through Smailes Goldie. They installed it for us, provided training and, four years on, still provide us with technical support when we need it.”
– John Reynolds, Director
“We have been working with Ian over the last year, in this time his experience, insight and independence has been invaluable in helping us steer our business in the right direction. Advice is given honestly, with guidance and options as well as encouraging us to ask questions of ourselves. We have developed the business further in this time, but also our own business acumen through his involvement and look forward to continuing this relationship into the future.”
– Ian Cook, Director
“We have always been really pleased with the service received from Smailes Goldie and in particular Peter Dearing. Queries are dealt with promptly and all advice is clear and concise helping us to get on with our day to day business. Mason Clark Associates.”
