We don’t believe that you should rest on your laurels, so we regularly review the feedback from our clients, identify areas for improvement and recognise where we’re excelling.

In our most recent survey*, clients scored us:

for understanding their business

for time to supply information

for the speed to which we respond to emails and calls, work turnaround time and the clarity of our advice
*21 randomly selected clients.

And here are just some of the things our clients have to say about us:

“Smailes Goldie clearly demonstrate honesty and integrity in everything they do for us. Clear advice, prompt, accurate and effective work, and they take the time to understand our business.”

– Gary Payne, Director

“Smailes Goldie offer us excellent advice, provide an efficient professional service with a personal touch.”

– Victoria Voase, Director

“SG provide a quality professional service to looking after both business and private affairs through a partnership driven approach”

– David Kitney, Managing Director

“I see Peter Duffield and his team as an integral part of our business. As we have grown and continue to grow we rely on the advice and support offered. All of their team are approachable and I would recommend Smailes Goldie Group without reservation to any organisation who are looking for sound financial advice.”

– Richard Denley, Managing Director

“As a small business that is looking to grow we need clear uncomplicated communication and advice that underpins our ethics and values. Steve Bramall and Rachel May have achieved this by listening intently and passing advice swiftly.”

– John Reynolds, Owner

“Smailes Goldie Group gave us the help we needed to start the business in the first place. Since then, we’ve benefited from their expert advice and what is effectively our finance department, in a way that delivers the value for money we’re looking for.”

– Jimmy Hordon, Director

“We moved to Smailes Goldie Group from a ‘Big Four’ firm a couple of years ago and have been very pleased with the improved service we now receive. Whereas previously we began to feel like we were just ‘another client’ because we were relatively small to them, now the whole family get more regular contact with the partner and manager who look after us at Smailes Goldie Group and they give us more helpful advice for an overall cost which is below what we used to pay.”

– Richard North, Director

“I have worked with Smailes Goldie Group on various matters and have always found them to be very proactive, extremely thorough and very up-to-date with the latest tax developments.”

– Marie Kell, Partner

“Mark Sharpley has been looking after our affairs for around eight years now and he clearly understands the farming sector. We are a family business, currently with two generations involved, so as well as looking after our day-to-day accounts, he has helped us plan ahead for the future, looking at succession planning, investments, pensions and wills, making sure we are as tax efficient as possible. I have full confidence in Mark and Smailes Goldie Group and would recommend their expertise in the agricultural sector.”

– Rick Buckle, Farmer

“The UK directors and German owners have relied upon Smailes Goldie Group’s sound compliance services and Martin Overfield’s excellent, balanced advice since the original UK branch was converted to a Limited Company in the mid 1990s. As a younger business the company also received a great benefit from using the services of Sigma Solutions to monitor its progress until it could take on its own, in-house resource.”

– Martin Smith, Managing Director

“For many years Smailes Goldie Group have very successfully assisted the company in acquiring retail pharmacies throughout the UK. Smailes Goldie Group fully understand the market place in which they operate and the financial due diligence exercise they provide is comprehensive in every respect. The invaluable advice supplied by Ian Lamb and his team allows the client to make informed decisions in total confidence. The level of service is excellent at all times.”

– Martin Phypers, Business Development Manager

“All the staff we work with there are helpful and professional. They advise us on dividend payments, look after the monthly salary run (and year-end P60’s) and create our year-end accounts, R&D tax rebate & Patent Box claim. When we purchased Sage (50) we did so through Smailes Goldie. They installed it for us, provided training and, four years on, still provide us with technical support when we need it.”

– Managing Director

“We have been working with Ian over the last year, in this time his experience, insight and independence has been invaluable in helping us steer our business in the right direction. Advice is given honestly, with guidance and options as well as encouraging us to ask questions of ourselves. We have developed the business further in this time, but also our own business acumen through his involvement and look forward to continuing this relationship into the future.”

– John Reynolds, Director

“We have always been really pleased with the service received from Smailes Goldie and in particular Peter Dearing. Queries are dealt with promptly and all advice is clear and concise helping us to get on with our day to day business. UKBS PLC and Mason Clark Associates.”

– Ian Cook, Director

“I personally rely upon Jeremy’s holistic advice in helping us to deliver upon our commercial objectives. In listening to our thoughts, plans and directions, Jeremy has proved himself invaluable as both an advisor and mentor.”

– Managing Partner

When we asked our surveyed clients why they had chosen Smailes Goldie, a number mentioned referrals, recommendations, or that they had heard of our reputation for good service. In fact, an overwhelming majority of those interviewed said that they would recommend Smailes Goldie and pointed to our ability to provide services on time, set-up account systems, and give clear advice. A huge 95% stated that because they use Smailes Goldie, they have no need to use another accountancy firm for any additional services.

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