We don’t believe that you should rest on your laurels, so we regularly review the feedback from our clients, identify areas for improvement and recognise where we’re excelling.
4.5 out of 5
for understanding their business
4.7 out of 5
for time to supply information
4.7 out of 5
for the speed to which we respond to emails and calls, work turnaround time and the clarity of our advice
*21 randomly selected clients.
And here are just some of the things our clients have to say about us:
“Smailes Goldie clearly demonstrate honesty and integrity in everything they do for us. Clear advice, prompt, accurate and effective work, and they take the time to understand our business.”
Gary Payne, Director
“I would recommend Smailes Goldie to others because the firm is professional, honest and work in partnership with clients. The staff are always polite and helpful.”
“Smailes Goldie offer us excellent advice, provide an efficient professional service with a personal touch.”
Victoria Voase, Director
When we asked our surveyed clients why they had chosen Smailes Goldie, a number mentioned referrals, recommendations, or that they had heard of our reputation for good service. In fact, an overwhelming majority of those interviewed said that they would recommend Smailes Goldie and pointed to our ability to provide services on time, set-up account systems, and give clear advice. A huge 95% stated that because they use Smailes Goldie, they have no need to use another accountancy firm for any additional services.